Gain rapid insights, everywhere.
Easy-to-use SMS and WhatsApp survey platform to get the data you need for your research, operations and impact.
✓ Create surveys quickly and easily
✓ Access state-of-the-art features
✓ Maintain strong data protection
✓ Rely on our hands-on support
✓ Release your surveys globally
Measure what matters
Are insights based on your current means of data collection always coming too late? Do you spend too much time and money on data collection? Facing challenges to reach your audience in remote, offline settings? Impaxio provides an easy-to-use WhatsApp and text message survey platform allowing you to reach your audience anytime, everywhere. Rapid feedback via WhatsApp and text message surveys allows you to drive your operations and impact, create engagement, and save costs.
Save money using SMS and WhatsApp surveys. WhatsApp and SMS surveys are ~10x cheaper than face-to-face surveys.
Engage with and reach people everywhere. Use WhatsApp to launch your surveys globally and use text message surveys where internet access is not available.
Get critical insights and feedback rapidly. In our experience, 91% of responses are received within one hour of SMS or WhatsApp survey launch.
Customer success stories
Learn how others use Impaxio WhatsApp and text message surveys to achieve their goals.
WhatsApp Surveys for Cutting-Edge Sustainability Research
Using SMS Surveys to track smallholder farmer’s food security
Accelerating the use of improved on-farm storage in Ethiopia
Create SMS and WhatsApp surveys in minutes
Easily create SMS surveys or WhatsApp surveys using our intuitive survey builder. WhatsApp and SMS surveys made simple.
✓ Create personalized intro messages to increase survey response rates
✓ Choose from various question types, including categorical and numeric questions, to create engaging surveys
✓ Bolster data quality using answer validation and define custom help messages to assist respondents
✓ Save messaging costs and increase completion rates using logic to only show relevant questions to your audience.
✓ Finished building? Test the survey safely online and schedule one-time or recurring survey releases.
Launch your survey globally
When you are ready, we link your account to leading providers of mobile phone network connectivity. We provide you with advice tailored to your use case. Launch your WhatsApp surveys globally, and your SMS surveys in 50+ countries.
- Launch your SMS surveys in Africa
- Use SMS shortcodes to allow your audience to respond for free
- Incentivize survey participation by providing airtime top-ups
- Launch your WhatsApp surveys globally
- Launch your SMS surveys in Europe, Asia and America
- Incentivize survey participation by providing airtime top-ups
Customer support and data security
Feel at ease with great support and advice from our expert team, and strong data protection and data security.
Personal Support
We
take pride in great customer support, and are happy to help you anytime
as you build and send your SMS or WhatsApp surveys. Our typical response time to
e-mail support enquiries is 35 minutes.
Expert Advice
Our
team comes with multiple years of experience implementing mobile-phone based surveys.
We ran countless tests on ways to optimize data quality and survey
response rates. We are happy to share this knowledge with you.
Data protection
Your
survey data is safely stored on servers located in Switzerland. We use safe and certified servers provided by Microsoft Azure.
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